We carefully inspect all orders before they leave our facility, but if you receive an item that is damaged or defective, please let us know within 10 days of delivery. Email us at info@thebrowshop.ca with:
- Your order number
- Clear photos/videos of the damaged or defective item(s)
- A brief description of the issue
We’ll review your request and find the best solution, which may include a replacement or store credit.